Effective Date: 10/12/2024
Welcome to EZLOL.GG, a brand controlled by TERABYTES WEB SERVICES LLC. This Warranty & Refund Policy outlines the terms and conditions regarding warranties and refunds for our services, including but not limited to boosting, coaching, and account sales. This document constitutes a legally binding agreement between you, the user (hereinafter referred to as "Client," "Purchaser," or "User"), and TERABYTES WEB SERVICES LLC (hereinafter referred to as "Company," "Service Provider," "We," "Us," or "Our"). By accessing, purchasing, or utilizing any services provided through the EZLOL.GG platform, you acknowledge that you have read, understood, and agree to be bound by all terms, conditions, provisions, stipulations, and limitations set forth herein. This policy is subject to applicable local, state, and federal laws, and any disputes arising from or related to this policy shall be governed by the laws of the United States, without regard to conflict of law principles.
All purchases made through the EZLOL.GG platform are considered final and non-refundable transactions once a service has been initiated or an account has been delivered to the purchaser. For the purposes of this policy, a service shall be deemed "initiated" when an order has been accepted and assigned to a qualified Booster or Coach (hereinafter collectively referred to as "Service Provider" or "Provider"). The initiation of a service occurs at the precise moment when our internal order management system assigns the order to an available Service Provider, regardless of whether the Service Provider has commenced actual gameplay, coaching activities, or any other service-related actions. This determination is made at our sole discretion based on our internal records, timestamps, and system logs, which shall serve as conclusive evidence of service initiation.
In the event that a Client purchases an account through our platform and said account has not yet been delivered to the Client (as determined by our delivery confirmation system, email notifications, or account credential transmission), the Client may request a refund of the purchase amount. However, such refund shall be subject to a mandatory administrative fee deduction of twenty percent (20%) of the total purchase price. This fee is applied to cover processing costs, transaction fees, payment gateway commissions, tax obligations, administrative overhead, and other expenses incurred during the purchase and refund process. The remaining eighty percent (80%) of the purchase amount will be refunded to the original payment method used for the transaction, subject to processing times determined by the payment processor and financial institution involved. Refund requests for undelivered accounts must be submitted within forty-eight (48) hours of the original purchase transaction, as evidenced by our transaction records and timestamps.
Once a boosting or coaching service has been initiated (as defined in Section 1 above), no refunds shall be granted under any circumstances, regardless of the reason for the refund request, including but not limited to: dissatisfaction with service quality, changes in personal circumstances, technical difficulties, account access issues, or any other factors beyond or within our control. This policy is absolute and non-negotiable. However, in recognition of the Client's investment and to provide alternative recourse, we offer a conversion mechanism whereby the remaining monetary value of an order (calculated based on the percentage of service completion, as determined by our internal tracking systems and Service Provider reports) may be converted into EZ-COINS (hereinafter referred to as "Platform Currency" or "Virtual Currency").
EZ-COINS represent a proprietary virtual currency system implemented within the EZLOL.GG platform ecosystem. When a service has been initiated and a Client wishes to discontinue the service or is unable to complete it for any reason, the Client may request conversion of the remaining service value into EZ-COINS. The conversion rate and remaining value calculation shall be determined by our proprietary algorithm, which takes into account: (a) the total purchase price of the service, (b) the percentage of service completion as verified by our Service Provider reporting system, (c) any applicable service fees, administrative costs, or processing charges, and (d) the current EZ-COINS exchange rate as established by our internal pricing structure. EZ-COINS obtained through this conversion mechanism may be utilized for the purchase of any services, products, or offerings available on the EZLOL.GG platform, subject to the terms and conditions governing the use of such services and products. EZ-COINS are non-transferable, non-refundable, and have no cash value outside of the EZLOL.GG platform ecosystem. The conversion request must be submitted through our official support channels, and the conversion process may take up to five (5) business days to complete, depending on service verification requirements and administrative processing.
EZLOL.GG employs advanced operational protocols, sophisticated account management techniques, and comprehensive safety measures designed to minimize the risk of account penalties, restrictions, or permanent bans during the boosting service delivery process. Our Service Providers are trained in accordance with industry best practices and are required to adhere to strict operational guidelines that include, but are not limited to: gradual progression patterns, natural gameplay simulation, IP address management, device fingerprinting considerations, behavioral pattern analysis, and comprehensive risk mitigation strategies. Our proprietary risk assessment algorithms continuously monitor service delivery to identify and mitigate potential threats to account integrity. It is important to understand that, under normal operational conditions and when our safety protocols are properly implemented and followed, account bans resulting directly from our boosting activities are extremely rare occurrences. Our historical data analysis, spanning multiple years of operational experience, indicates that the vast majority of accounts that receive boosting services through our platform do not experience any adverse consequences.
Based on comprehensive data analysis of our service delivery records, customer feedback, and account status monitoring over the past three (3) consecutive years of operations, we can report that no accounts have been permanently banned as a direct result of our boosting service delivery methodologies during this period. This statistical information is provided for informational purposes only and does not constitute a guarantee, warranty, or assurance that future accounts will not experience similar adverse consequences. Past performance is not indicative of future results, and various factors beyond our control may influence account status, including but not limited to: changes in game developer policies, enhanced detection algorithms, third-party security measures, and other external variables that may impact account security and integrity.
Notwithstanding the safety measures, protocols, and statistical information provided above, it is imperative that all Clients understand and acknowledge that boosting services, by their very nature, may potentially conflict with the Terms of Service, End User License Agreements, and Community Guidelines established by Riot Games, Inc. and other game developers. Boosting services inherently involve activities such as account sharing, which may be explicitly prohibited by game developer policies. By purchasing and utilizing our boosting services, you acknowledge that you have read, understood, and agreed to the Terms of Service available at /terms (or such other location as may be specified on our platform), wherein you explicitly acknowledged that: (a) you understand that boosting services may violate game developer terms of service, (b) you are aware that account bans, restrictions, or other penalties may occur as a result of utilizing boosting services, (c) you accept full responsibility for any consequences that may arise from your decision to utilize boosting services, and (d) you release EZLOL.GG, TERABYTES WEB SERVICES LLC, and all associated entities, employees, contractors, and Service Providers from any liability, responsibility, or obligation related to account bans, restrictions, penalties, or other adverse consequences that may result from the use of our services.
EZLOL.GG, TERABYTES WEB SERVICES LLC, and all associated entities, employees, contractors, Service Providers, and affiliates hereby expressly disclaim any and all warranties, guarantees, assurances, or representations regarding the safety, security, or risk-free nature of boosting services. We make no representations that your account will not be banned, restricted, or penalized as a result of utilizing our services. We assume no responsibility, liability, or obligation for any account bans, restrictions, penalties, losses, damages, or other adverse consequences that may result from the use of our boosting services, regardless of whether such consequences are directly or indirectly related to our service delivery. This limitation of liability applies to the fullest extent permitted by applicable law and shall survive the termination of any service agreement or the completion of any service delivery.
While we do not provide warranties, guarantees, or assume liability for account bans or restrictions, we recognize that such occurrences may cause distress and inconvenience to our Clients. As a gesture of goodwill and customer support, we may, at our sole discretion and without creating any legal obligation or precedent, provide assistance in the form of: (a) guidance and information regarding the account ban appeal process with game developers, (b) documentation and evidence that may be useful in appealing account bans, (c) consultation regarding account security best practices, and (d) discretionary discounts or promotional offers that may be applied toward future service purchases on our platform. Any such assistance, guidance, discounts, or promotional offers are provided voluntarily and do not constitute an admission of liability, responsibility, or fault. The provision of such assistance shall not be interpreted as creating any warranty, guarantee, or obligation, and we reserve the right to discontinue or modify such assistance programs at any time without prior notice.
We guarantee that the boosting service will be completed according to the specifications agreed upon at the time of purchase, as documented in the order confirmation, service agreement, or purchase receipt. If the service is not completed as specified due to our error, operational failure, or Service Provider negligence (as determined by our internal quality assurance processes), we will, at our sole discretion, either: (a) complete the service at no additional cost to the Client, utilizing alternative Service Providers or extended service delivery timeframes as necessary, or (b) provide EZ-COINS equivalent to the remaining service value, calculated based on our internal valuation algorithms and service completion metrics. Delivery times are approximate estimates based on historical data, service complexity, league difficulty, game time availability, server stability, Service Provider availability, and various other factors. Delays resulting from factors beyond our reasonable control, including but not limited to: game server outages, maintenance periods, network connectivity issues, Service Provider unavailability, or changes in game mechanics, shall not constitute a breach of warranty or service agreement.
It is categorically and unequivocally established that coaching services, as provided by EZLOL.GG, do not and cannot result in account bans, restrictions, or penalties imposed by game developers. Coaching services are conducted in a manner that is fully compliant with all game developer Terms of Service, End User License Agreements, and Community Guidelines. Coaching services involve educational interactions, strategic guidance, gameplay analysis, and skill development activities that are performed by the account owner (the Client) under the supervision and instruction of our qualified coaches. Our coaches do not access, control, or manipulate the Client's account in any manner that would violate game developer policies. Coaching sessions are conducted through voice communication, screen sharing, live gameplay observation, and instructional methodologies that do not involve account sharing, unauthorized access, or any activities that could potentially trigger security systems or violate terms of service. Therefore, the risk of account ban resulting from coaching services is mathematically and practically zero, approaching absolute impossibility. This statement is not a warranty but rather a factual representation of the nature of coaching services and their compliance with game developer policies.
We guarantee that coaching sessions will be conducted by qualified coaches who possess the necessary expertise, qualifications, and certifications as determined by our internal hiring and verification processes. If you are not satisfied with the quality of a coaching session, you must report your dissatisfaction within twenty-four (24) hours of the session completion, providing detailed documentation of the issues encountered, specific examples of unsatisfactory service delivery, and any other relevant information that may assist in our quality assessment process. We will review the case through our internal quality assurance protocols and may, at our sole discretion, offer: (a) a replacement session with a different qualified coach, subject to coach availability and scheduling constraints, or (b) EZ-COINS equivalent to the session value, calculated based on our internal valuation algorithms. Quality assessments are conducted by our internal review team, and their determinations are final and binding.
If you need to cancel or reschedule a coaching session, you must provide at least twenty-four (24) hours advance notice through our official communication channels. Cancellations or rescheduling requests submitted with less than twenty-four (24) hours notice may result in forfeiture of the session without refund or compensation, as our coaches have reserved their time and may have declined other opportunities to accommodate your scheduled session. Rescheduling is subject to coach availability, and we cannot guarantee that alternative time slots will be available that meet your preferred schedule. We reserve the right to charge additional fees for rescheduling requests made with insufficient notice, as determined by our internal policies and operational requirements.
If a coach fails to appear for a scheduled session without prior notice or reasonable justification (as determined by our internal review processes), we will, at our sole discretion, either: (a) provide a replacement session at no additional cost, utilizing an alternative qualified coach and subject to scheduling availability, or (b) refund the session value in EZ-COINS, calculated based on our internal valuation algorithms. To qualify for this warranty provision, you must report the coach no-show within two (2) hours of the scheduled session start time, providing evidence of your presence and readiness to participate in the session.
All accounts sold through the EZLOL.GG platform, regardless of account type, origin, leveling methodology, or preparation process, are covered by a uniform thirty (30) day warranty period commencing from the date of account delivery, as evidenced by our delivery confirmation system, email notifications, or account credential transmission timestamps. This warranty applies equally to: (a) unranked accounts that have been leveled through automated processes (hereinafter referred to as "normal accounts"), (b) unranked accounts that have been leveled through manual gameplay by human operators (hereinafter referred to as "hand-leveled accounts"), (c) ranked accounts with existing competitive rankings, and (d) any other account types or configurations that may be offered through our platform. The warranty period is uniform across all account categories, and no distinction is made between account types for warranty purposes. This standardization ensures consistent service quality expectations and simplifies the warranty claim process for both Clients and our support team.
Based on comprehensive statistical analysis of our account sales history, delivery records, and post-delivery account status monitoring over an extended operational period, we have determined that the probability of an account being permanently banned within the warranty period is approximately one (1) in one thousand (1,000) accounts, which equates to a statistical probability of zero point one percent (0.1%). This statistical data is derived from our internal tracking systems, customer feedback mechanisms, and account status verification processes. It is important to understand that this statistical probability represents an aggregate measure across all account types and does not guarantee that any specific account will or will not be banned. The actual risk for any individual account may vary based on numerous factors, including but not limited to: account usage patterns, game developer policy changes, detection algorithm updates, and various other external variables beyond our control. The extremely low probability (0.1%) indicates that the likelihood of experiencing an account ban is statistically negligible, approaching near-zero probability for practical purposes.
In the event that an account purchased from EZLOL.GG becomes permanently banned within the thirty (30) day warranty period, and such ban is determined to be directly related to our account preparation, leveling, or sales processes (specifically, bans resulting from automated leveling processes, botting activities, or account preparation methodologies employed prior to account delivery), we will provide a replacement account of equivalent specifications, value, and characteristics. The replacement account will be subject to a new thirty (30) day warranty period, commencing from the date of replacement account delivery. This warranty renewal mechanism ensures continued protection for Clients who experience account bans that are directly attributable to our operational processes. Warranty coverage is limited to bans resulting from botting, automated processes, or account preparation activities. All other ban types are explicitly excluded from warranty coverage, as detailed in Section 4.4 below.
The warranty does NOT cover, and we assume no responsibility, liability, or obligation for, account bans resulting from the following categories of user behavior, activities, or circumstances:
We guarantee that accounts are delivered in the condition, with the specifications, characteristics, and attributes that were specified, described, or represented at the time of purchase, as documented in the product listing, order confirmation, or purchase agreement. If the delivered account does not match the description, specifications, or representations made at the time of purchase, you must report the discrepancy within forty-eight (48) hours of receiving the account, providing detailed documentation, screenshots, and evidence of the discrepancy. We will verify the account condition through our internal verification processes, which may include account inspection, specification verification, and comparison with purchase documentation. Upon verification of a valid discrepancy claim, we may, at our sole discretion, offer: (a) a replacement account matching the original specifications, subject to inventory availability and our internal replacement policies, or (b) EZ-COINS equivalent to the account value, calculated based on our internal valuation algorithms and the specific discrepancy identified.
We guarantee that you will receive valid, functional, and accurate login credentials (including but not limited to: username, password, email address, and any other authentication information) for the purchased account. If the credentials provided are incorrect, non-functional, or result in account inaccessibility, you must report the issue within twenty-four (24) hours of purchase, providing detailed information about the access problem and any error messages encountered. Upon verification of a valid access issue claim, we will provide correct credentials or a replacement account, as determined by our internal support protocols and the specific nature of the access problem encountered.
To file a warranty claim, you must follow the official warranty claim process established by EZLOL.GG. Warranty claims must be submitted through our official support channels, which include but are not limited to: (a) WhatsApp messaging service, using the official WhatsApp contact number or business account provided on our website, (b) Facebook Messenger, through our official Facebook page or business profile, and (c) Instagram Direct Messages, through our official Instagram account. Email submissions may also be accepted, but response times may vary, and we recommend utilizing the primary support channels (WhatsApp, Facebook, or Instagram) for faster response and claim processing.
When submitting a warranty claim, you must provide comprehensive, detailed, and accurate information, including but not limited to:
Upon receipt of your warranty claim, our support team will initiate a comprehensive review process that includes: claim verification, documentation analysis, account status verification, issue assessment, and determination of warranty coverage eligibility. The review process typically requires forty-eight (48) to seventy-two (72) hours, although complex cases may require additional time for thorough investigation and analysis. During the review process, our support team may request additional information, documentation, or clarification to assist in claim assessment. You are required to cooperate fully with such requests and provide requested information in a timely manner. Failure to provide requested information or cooperate with the review process may result in claim denial or delayed processing.
Upon completion of the review process, our support team will provide a written determination regarding your warranty claim, including: (a) whether the claim is approved or denied, (b) the specific reasons for approval or denial, (c) any applicable remedies or resolutions, and (d) instructions for next steps, if applicable. Claim determinations are made based on the terms and conditions set forth in this Warranty & Refund Policy, and our determinations are final and binding, subject to any applicable dispute resolution procedures. If your claim is approved, we will proceed with the applicable remedy (account replacement, EZ-COINS credit, or other resolution as specified in this policy) in accordance with our internal processing procedures and timelines.
Important Notice Regarding Claim Timelines: Warranty claims must be submitted within the specified timeframes established in this policy for each warranty category. Claims submitted after the applicable deadline will not be considered, reviewed, or processed, regardless of the circumstances or reasons for the delayed submission. It is your responsibility to monitor your account status and submit warranty claims in a timely manner. We are not responsible for any delays, missed deadlines, or claim denials resulting from untimely claim submissions.
The warranties, guarantees, and remedies set forth in this Warranty & Refund Policy are subject to the following limitations, exclusions, and legal framework provisions:
If you have any questions, concerns, or disputes regarding this Warranty & Refund Policy, or if you need to file a warranty claim, please contact us through our official support channels, including WhatsApp, Facebook, Instagram, or email at soporte@ezlol.gg. We are committed to resolving all disputes amicably through direct communication and negotiation. We will make good faith efforts to address your concerns, provide clarifications, and work toward mutually acceptable resolutions.
If a dispute cannot be resolved through direct communication and negotiation, the dispute shall be subject to binding arbitration in accordance with the rules and procedures of the American Arbitration Association (AAA), or such other arbitration organization as may be mutually agreed upon. The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding. Alternatively, if arbitration is not applicable or mutually agreed upon, legal action may be pursued in accordance with the governing laws of the United States, specifically the laws of the state in which TERABYTES WEB SERVICES LLC is incorporated or maintains its principal place of business. By utilizing our services, you consent to the jurisdiction and venue of such courts for the resolution of any disputes arising from or related to this policy or our services.
We reserve the right to modify, amend, update, or revise this Warranty & Refund Policy at any time, in our sole discretion, without prior notice to individual users. Policy modifications may be made for various reasons, including but not limited to: changes in business operations, legal requirements, service offerings, risk management considerations, or other business or legal factors. Changes to this policy will be effective immediately upon being posted on this page, and the "Effective Date" at the top of this policy will be updated to reflect the most recent modification date.
Your continued use of our services, platform, or website after policy changes are posted constitutes your acceptance of the updated, modified, or amended policy. If you do not agree with any modifications to this policy, your sole recourse is to discontinue use of our services and platform. We are not obligated to provide individual notice of policy changes to each user, and it is your responsibility to periodically review this policy to stay informed of any modifications, updates, or amendments.
If you have any questions, concerns, or require assistance regarding this Warranty & Refund Policy, warranty claims, service issues, or any other matters related to EZLOL.GG services, you can contact us through the following official support channels:
Primary Support Channels: WhatsApp, Facebook Messenger, or Instagram Direct Messages (contact information available on our website)
Email: soporte@ezlol.gg
Our support team is available to assist you with warranty claims, policy questions, service inquiries, and other matters. Response times may vary depending on support channel, inquiry complexity, and support team availability. We strive to provide timely and helpful responses to all inquiries and warranty claims.